Meet our friendly team
At The Granary Family Contact Centre, we provide a safe, neutral space where children can spend quality time with family members they no longer live with. Our team of experienced professionals is committed to creating a calm, welcoming environment that prioritises the emotional and physical safety of every child. We operate with complete impartiality and strict confidentiality, ensuring that all families feel respected, supported, and secure throughout their time with us.
PHEAN MOORE
Phean holds a BSc (Hons) degree in Health and Social Care, alongside a Level 3 Certificate in Mental Health, and has built a career around supporting individuals and families through challenging times. This experience informs a strong and empathetic approach to safeguarding and family welfare.
With hands-on experience in mental health services, Phean brings both compassion and practicality to her role as Contact Centre Co-ordinator and Designated Safeguarding Lead. Responsible for creating and maintaining a safe, supportive environment, Phean helps ensure that children and families can rebuild and sustain healthy relationships. Safeguarding is central to her work, and she is committed to upholding the highest standards of care and protection for every child and family. Phean is passionate about mental health awareness, family wellbeing, and building systems that foster safety, trust, and resilience.
ELLA RAFFERTY
Ella is a Trainee Psychologist at The Granary Family Contact Centre & GPS Ltd. Ella is dedicated to providing compassionate and supportive therapeutic work, particularly when addressing the challenging and sensitive issues that bring people to therapy. Ella has previously been the centre’s designated safeguarding lead and is passionate regarding proactive support for children and young people and the prevention of harm.
Specialising in Theraplay® Informed Practice, Ella aims to create a safe space where children and their caregivers can feel supported in enhancing their relationships while exploring new perspectives. With a focus on fostering playful, nurturing interactions, Ella works to build attunement and understanding, mirroring early relationship experiences that are known to promote secure attachment.
Ella has completed training in assessing harmful sexual behaviour between siblings and to support families to heal and move forwards following HSB-S. She is also trained to assess for Autism using the ADOS-2 and ADI-R.
Through a foundation of compassion, mutual respect, and commitment, Ella is committed to helping clients make sense of complex emotions and experiences, ultimately facilitating joyful, shared moments that strengthening child–adult connections.
JANNINE HARVEY
Jannine is an Office Manager with a Level 5 Diploma in Management and Leadership. She is highly organised and consistently helpful, playing a key role in ensuring the smooth day-to-day running of the office.
Open and easy to communicate with, Jannine is known for her personable and approachable nature. She is always ready to listen and provide support with any queries, offering assistance with enthusiasm and professionalism.
ELENA MORVILLE
Elena is an Assistant Psychologist with an undergraduate degree in Forensic Psychology. She is passionate about supporting clients and is dedicated to fostering a positive, compassionate environment in her work.
Known for her empathetic nature and sunny disposition, Elena brings warmth and understanding to every interaction. She is naturally optimistic and encouraging, helping to empower those she works with to feel supported and confident in their journey.
Contact Us
FAQS
How are the visits arranged?
Contact at the centre takes place by referral, and the referral is sent to our Contact Centre Coordinator. The referral can be made by the parent requesting contact, a solicitor, family mediator or Cafcass (Children and Family Court Advisory Support Service). A referral form can be requested from our coordinator at familycontact@gpslimited.org. Once the form has been completed by the relevant person, the completed form is sent to us via email. Alternatively, the referral form can be completed on the phone, by calling 01905 797139.
Families wanting to apply for a place will be required to go through the following process:
- The resident and non-resident parent will receive a telephone call and/or an email to inform you if we are able to offer your family a place at our centre.
- We will offer both the resident and non-resident parent to attend a pre-visit. The aim of this is to:
- Gather information about you, your children, and the family’s background
- Provide information about the centre and how it operates
- Show you around the centre so that you will be familiar with it before the visit. This will also be an opportunity for you to meet your allocated contact centre supervisor(s) if they are available.
3. Following the pre-visit, if you are happy with the facility and the centre has all the required information, you will be offered a session via email.
Do I have to meet my ex partner when I come to the centre?
We offer a handover service at an additional charge if you would not like to see the other party attending family time. If this is in place, we ask the visiting parent to arrive earlier and leave later than the non-visiting parent to avoid any crossover, and our contact supervisors will manage the handover of the child. This is done sensitively and with the child’s feelings as priority. If you feel comfortable doing the handover directly, the centre-led handover does not need to be in place.
Does the centre make reports about us?
If the contact is supervised then yes, a report will be completed of the contact supervisor’s observations which will be sent to the relevant parties as per the court order. The writing of said notes will be discreet during the session. If you are attending for supported contact, then a note will be made of when you have attended the centre but not details of the sessions. However, if we thought that a child was at risk, or a member of staff was at risk of harm, then we would need to report this to the appropriate statutory agency.
Are there any rules?
The visit to our centre is for children to spend time with their parent or family member they no longer live with. We would kindly ask that new partners do not attend so as to keep the atmosphere happy and fun for the child. We also ask that information regarding court hearings, or the other parent are not discussed during the session in front of the children. This can be a difficult time for your child so try to keep the time happy. A copy of the do’s and don’ts during contact will be included in the agreement you will sign at the pre-visit. You are welcome to bring any games that you think the children would like to the session but we are unable to store them at the centre.
What happens if I am unable to attend?
Telephone the contact centre on 01905 797139 and a member of staff will inform the other party. If you are unable to reach us by phone, then we would ask you to email familycontact@gpslimited.org which is monitored regularly.
Please note: If you are unable to attend, there is a cancellation fee if cancelled within 48 hours of your booked session.
How much does a contact session cost?
Our costs for our services are as follows:
• Initial Referral Administration Fee – £45
• Pre-visit Fee – £70
• Supervised family time – £85 per hour
• 15-minute handover before and after the session – £35
• Supported contact and sole use of our family room – £50 per hour
What are the Contact Centre opening times?
Monday: 16:00pm – 19:00pm
Tuesday: 16:00pm – 19:00pm
Wednesday: 9:00am – 19:00pm
Thursday: Closed
Friday: 16:00pm – 19:00pm
Saturday: 10:00am – 16:00pm
Sunday: Closed
Is there parking available?
There is ample parking outside the centre and by the garden.
Looking For Expert Assessments And Reporting?
The Granary Contact Centre is part of GPS Limited – specialists in providing high-quality reports for criminal and family care proceedings. With a focus on accurate, timely assessments, we are trusted by repeat clients and referrals. Learn more about our comprehensive services and how we support families through challenging times.